Shipping Worldwide | Free Shipping in India
Shipping Worldwide | Free Shipping in India


FAQ

How do I place my order?

Follow  these steps to place your order :

  • Browse through our wide catalog of products until you find something you like, and click on the ‘Add to Cart’ button (you are eligible to add multiple products in your cart).
  • Upon adding a product, you can either choose to continue shopping or confirm the order.
  • Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.

Do you accept bulk order?

No, we don't accept bulk order

What payment options do we offer?

  • Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network
  • Visa, Mastercard and Maestro Debit cards issued in India
  • Cash On Delivery

A full list is available at the time of Check Out and prior to making payments for purchases, subject to availability.

Is it safe to shop online if I make payment using net banking, Debit card or Credit Card?

All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.

I tried placing my order using my debit card/credit card. The order was not successful but my money got deducted. What really happened with my money?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.

Are there any COD charges?

No, you will not be charged any additional amount for COD orders.

Are there any hidden charges?

There are absolutely no hidden charges. You pay only the amount that you see in your order summary.

How can I check the status of my order?

Upon placing your order, you will receive an email confirming your order, following which you will get another email regarding the dispatch of your order. This email will contain the tracking number of the order which you can use to find the status of your order.

How will I receive my Order?

We will ship your product to your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

I want to place an order but I don't want any price tag or invoice attached as it is a gift for someone. Is it possible?

Please make sure to mark clearly if this is a gift during the Check Out process. We will ensure the price is removed from the invoice sent. Because of the prevalent regulations, we need to send an invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues, though tags do not carry any pricing information.

What is the delivery time period?

Delivery time period is 4-5 business days. We will make sure to dispatch your product at the earliest!

I have an incorrect item in my order, what do I do?

In the unlikely event that this happens, please contact our Customer Care team at info@galaad.in at the earliest with your order number and the incorrect item's name. We will get back to you as soon as we can and send you a replacement item as quickly as we can.

Will I automatically receive marketing emails from you after registration?

If you register with us, you are inevitably getting subscribed to our newsletter. If you don't wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.