As a company policy we do not provide refund on any products sold. Once sold, products can be exchanged for a replacement or store credit.
We assure you that all due precautions are taken so that your package reaches you intact as we invest a great deal of care and love in making every Galaad product. If you have any questions or queries please feel free to contact us on email@example.com
We hope you don’t need to, but if you need to return or exchange the product, we will accept it within 14 days of receiving the product.
Please contact our customer care team at the earliest firstname.lastname@example.org
If you are requesting an exchange or store credit; please return the product to the below mentioned address:
Galaad (Ledtex Products Pvt. Ltd.)
182/1 Lakeview Road West Mambalam Chennai 600033 TN India
After shipping the product to us, please email us the tracking ID and what you would like to exchange your product for at email@example.com
Please note: The cost for shipping the product back to us is to be borne by you. When we deliver your corrected pair the shipping is on us again.
On receiving the return, our team will inspect the product to check that it is unworn and unused and in it’s original condition. Item(s), which show signs of wear and/or being worn before, will not be eligible for returns or exchanges. Please return item in the original box.
After inspection of the product(s) our team will facilitate the exchange order or provide the store credit as per your choice within 2-3 working days from the day of receiving the return package. We reserve all rights to inspect the condition of the product before processing any returns or exchanges.
We do not offer direct exchanges. The Management's decision with regard to damaged/defective product and/or issuance of store credit shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.
All products are handcrafted and the variations you might find in the same product stems from this reason and are not imperfections but characteristics of the materials used.
Reproduction of colours is as accurate as possible, although please note that leather is a natural material and a slight variation is bound to appear in each product. Colour variations cannot be subject to rejection of merchandise.
Small scratches and marks on the leather surface are a part of the characteristics of the material and they do not qualify as defects. For more Information please refer to our Term and Conditions.